As Hotel Consultants in Kenya, and with industry and with several years experience, we have seen afew wrongful staff practices, brought about by lack of service standards of operation or the absence of it. Most HOD’s are busy meeting targets and can hardly train their staff or follow up. With easy to use service standards of operations, and with the right understanding being instilled, service can surely be exeptional even when no one is looking.
Well if you this makes you believe it, see this video, and think about what would happen if your hotel was exposed this way […]
Point & Make Money – Easy
The HOTEL Industry is booming more so in East Africa, than anywhere else in Africa, experts believe that the industry will continue growing rapidly for several years. With this fact, hotels, restaurants, guest houses, serviced apartments are springing up everywhere around us, the unfortunate reality is that many are put up and run without expert knowledge or advice, resulting to a variety of issues from excessive costs, unhappy guests, unhappy staff, slow business or none, bottom line losses, therefore most are shut prematurely, sold or are leased even at the center of a […]