As Hotel Consultants in Kenya, and with industry and with several years experience, we have seen afew wrongful staff practices, brought about by lack of service standards of operation or the absence of it. Most HOD’s are busy meeting targets and can hardly train their staff or follow up. With easy to use service standards of operations, and with the right understanding being instilled, service can surely be exeptional even when no one is looking.
Well if you this makes you believe it, see this video, and think about what would happen if your hotel was exposed this way […]
As Hotel Consultants in Kenya, we are passionate about meaningful, successful and sustainable hospitality, through our daily life, we come across hotels, restaurants and other such hospitality establishments, that close prematurely, on the fast lane to failure, or simply open but not just making it, and it certainly pains us to see the potential available and opportunity lost. Which leads us to why do hotels fail?
Some Hotels & Restaurant establishment still open for business have actually retired, and some of these are known to you, think about it! when the hotel /restaurant doors opened, everyone seemed to notice it […]
Embracing Tourism Growth Kenya Agenda, is our responsibility and recognizing great performers is also an encouragement to the participants efforts and contribution to Kenya’s GDP and Africa.
World Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry.
Kenya Tourism Board has successfully defended its title as Africa’s Leading Tourist Board as World Travel Awards winners in Africa & Indian Ocean are revealed. The organisation was among the most successful entrants at the 2014 awards, taking the prize for the third consecutive year, while South African Airways took the […]
Seven Generations Management & Hotel Consultants, congratulates Kenya Tourism Sector After being Ranked second best country in Africa, showcasing tourism products after Rwanda which scooped the Top Award Globally, this took place at the just concluded International Tourism Bourse (ITB) in Berlin, Germany. Other top 10 African countries include Namibia, Ethiopia, Mauritius, Gambia and Seychelles. Kenya received 2 awards; Best Booth Africa: 2nd position, & Best Booth Design: 6th position
This year’s ITB attracted 186 countries and nearly 200,000 people. Kenya was positioned at the sixth best slot in the world. (KTB) Managing Director Muriithi Ndegwa was happy […]