Training Hotel staff kenya Archives -

Hotel News Kenya: Happy Trends

16.04.2015
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As hotel consultants Kenya, we  have had the opportunity to work and stay in several hotels. Although some hotels and resorts have done well the guest entertainment, many have missed easy opportunities to bring that spark of happiness to hotel guests during their stay.

The selfie trend is one of such happy ‘spark’ that is now world phenomenon, President Barak Obama has his own selfie stick!

 

Many Hotels in European countries, have taken advantage of this current happy moment trend, to Lure guests through competition’s, You could win a free night stay and or  free food. All the […]

Hotel Industry News Kenya: Secret Camera Investigation: Hotels Dirty Secrets!

28.03.2015
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As Hotel Consultants in Kenya, and with industry and with several years experience, we have seen afew wrongful staff practices, brought about by lack of service standards of operation or  the absence of it. Most HOD’s are busy meeting targets and can hardly train their staff or follow up. With easy to use service standards of operations, and with the right understanding being instilled, service can surely be exeptional even when no one is looking.

Well if you this makes you believe it, see this video, and think about what would happen if your hotel was exposed this way […]

Hotel & Restaurant News Kenya: Why Do Hotels & Restaurants Fail?

27.03.2015
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As Hotel Consultants in Kenya, we are passionate about meaningful, successful and sustainable hospitality, through our daily life, we come across hotels, restaurants and other such hospitality establishments, that close prematurely, on the fast lane to failure, or simply open but not just making it, and it certainly pains us to see the potential available and opportunity lost. Which leads us to why do hotels fail?
Some Hotels & Restaurant establishment still open for business have actually retired, and some of these are known to you, think about it! when the hotel /restaurant doors opened, everyone seemed to notice it […]

“Kenya You’ve Done Us Proud”

13.03.2015
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ITB 2015

Seven Generations Management & Hotel Consultants, congratulates Kenya Tourism Sector After being Ranked second best country in Africa, showcasing tourism products after Rwanda which scooped the Top Award Globally, this took place at the just concluded International Tourism Bourse (ITB) in Berlin, Germany.  Other top 10 African countries include Namibia, Ethiopia, Mauritius, Gambia and Seychelles. Kenya received 2 awards; Best Booth Africa: 2nd position, & Best Booth Design: 6th position
This year’s ITB attracted 186 countries and nearly 200,000 people.  Kenya was positioned at the sixth best slot in the world.  (KTB) Managing Director Muriithi Ndegwa was happy […]