Your Right Staff are Your best Assets
In Seven Generations, we believe that having the right employees at the right place is the most important asset a business can have. To this end, we offer a comprehensive HR solution right from selection and recruitment, hiring, training and development, performance review and employee benefits advisory. We assist businesses which do not have an established HR department. Our team of experts works with the Consultancy Services to handle all HR needs from vacation planning, employee relations.
We also offer employee outsourcing whereby Seven Generation provides Hotels with the required seasonal or permanent employees. We take on the payroll burdens from the business so that the business concentrates in its core business while we take the employee welfare, payroll, leave and disciplinary procedures. This helps the business owner to have a lean team without risking the legal suits and financial burden that come with layoffs will help you address your most business critical opportunities in four focus areas:
Our Candid approach to Consultancy Services has been anchored, on encouraging team work among staff, while at the same time introducing best practices and recognizing staff for the stars they become, with the invaluable trainings that we have in place. We recognize that Employees are the engine in any organization and we would direct them to achieve maximum set goals while having a fun day at work. Employee Incentive programs and Recognition practices are key indicators to improving morale and notably reflect on your guests coming back.
Human Resource Strategy
Our focus is to empower your team to be the best at every process in their undertaking whilst being confident and motivated.
Development of Hotel and Restaurant Standards of Operation.
Advert placement, Short listing, Interviewing and Hiring Solution
Training and Orientation.
Appraisal and Performance targetsGuest Service Training
Seven Generations regards great attention towards Guest Experience. A wonderful Guest experience creates a lasting impression that is profitable to the business in various aspects; Positive feedback on guest review sites, Guest loyalty and return, higher occupancies, increase in accommodation, food and beverage revenues which is a reflection of favorable business growth.
At your service excellence guest service
Handling calls
Handling guest complaints
Revenue Selling Training and Implementation
We provide training with modules set to increase revenues, encouraging motivation and at the same time improve guest relations;
Front office Up-selling
Food and Beverage Selling
Reservations sales
Effective use of this program will help your organization increase conversion rates and generate additional revenue from selling & up-selling successfully.