Hotel News Kenya: Happy Trends
As hotel consultants Kenya, we have had the opportunity to work and stay in several hotels. Although some hotels and resorts have done well the guest entertainment, many have missed easy opportunities to bring that spark of happiness to hotel guests during their stay. The selfie trend is one of such happy ‘spark’ that is now world phenomenon, President Barak Obama has his own selfie stick! Many Hotels in European countries, have taken advantage of this current happy moment trend, to Lure guests through competition’s, You could win a free night stay and or free food. All the Guest needs to do is; Simply pose, smile and tag the hotel. This in-turn greatly boosts their marketing and guest customer reviews; a smart way, turning their guests to brand ambassadors. Some hotels have taken the trend personally and have a selfie stick ready at check in, ready to Snap, not only do they get their guests smiling on Arrival but create that human interaction between their guests and staff, creating a cheerful mood. Some even have a special selfie corner section to Selfie pics. One hotel recently posted that they are “Apparently we are the first instagram hotel” Make your Guests happy, they want more than just a good room and great food”
Hotel Industry News Kenya: Secret Camera Investigation: Hotels Dirty Secrets!
As Hotel Consultants in Kenya, and with industry and with several years experience, we have seen afew wrongful staff practices, brought about by lack of service standards of operation or the absence of it. Most HOD’s are busy meeting targets and can hardly train their staff or follow up. With easy to use service standards of operations, and with the right understanding being instilled, service can surely be exeptional even when no one is looking. Well if you this makes you believe it, see this video, and think about what would happen if your hotel was exposed this way or as a guest you at one time used the room glasses, which you certainly did! Hotels Dirty Secrets: Did you use your Hotel room Glasses, Well a video here shows a secret camera investigations into hotel rooms, sadly even some of the most common brands are captured. The glasses are simply rinsed out, using dirty linen, one housekeeper even uses gloves she just used when cleaning the toilet, the cleaning detergent used in each says on it “DO NOT DRINK” well most likely the fluid’s purpose is for surfaces. Well as you watch the video, it clearly disturbing. Well such bad press is unnecessary if we do what we are supposed to. View the Video Below https://youtu.be/kLssaWxipN8 As Hotelier’s lets emphasize on our best practices including have regular training’s, its our responsibility to ensure that the best service standards are maintained, we owe it to our esteemed guests. Click here to see how you can build your employee capabilities WE CAN HELP
“Kenya You’ve Done Us Proud”
Seven Generations Management & Hotel Consultants, congratulates Kenya Tourism Sector After being Ranked second best country in Africa, showcasing tourism products after Rwanda which scooped the Top Award Globally, this took place at the just concluded International Tourism Bourse (ITB) in Berlin, Germany. Other top 10 African countries include Namibia, Ethiopia, Mauritius, Gambia and Seychelles. Kenya received 2 awards; Best Booth Africa: 2nd position, & Best Booth Design: 6th position This year’s ITB attracted 186 countries and nearly 200,000 people. Kenya was positioned at the sixth best slot in the world. (KTB) Managing Director Muriithi Ndegwa was happy when receiving the Award and said “This is indeed a major boost that will positively go a long way in propelling the country’s image globally as a tourism destination; we thank the tourism industry for their immense contribution towards this achievements,”. Ndegwa exuded confidence that the campaigns and reassurance messages that have been put in motion would help in restoring back the sector whose performance dropped by 21 per cent last year compared to 2013. Mr Ndegwa also disclosed that over the last two years, the national tourism marketing agency has embarked on impressive successful implementation of the products diversification strategy, adoption of new promotion strategies and increased sustainable efforts in collaboration with the private sector. “This award is an outstanding endorsement on the investment we have made in positioning Kenya as the premier tourism destination in Africa, and a worthy competitor in the global platform” he added. Kenya has been a leading destination for tourists from both the East and West, leading to the development of many facilities. The country’s relative political and economic stability over the years have also made it a favourite of the majority of incoming tourists to Africa. The 49th world’s largest travel trade show edition that took place from 4th to 8th March 2015, recorded more than 10,000 exhibitors from around 190 countries and regions, attracting over 100,000 trade visitors. Seven Generations believes that such efforts from KTB & other Stake Holders in the Tourism sector, Indeed boosts our countries image and puts Kenya on the road to sustainable Tourism growth, as well encouraging Hotel Investors