Hotel Consultants – Nairobi – Kenya

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26 Mar 2015
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Tourism & Hotel Industry News Kenya: World Travel Awards

Tourism & Hotel Industry News Kenya: World Travel Awards

March 26, 2015 | Comments Closed | , , , , , , , , , , , , , , , , , ,

Embracing Tourism Growth Kenya Agenda, is our responsibility and recognizing great performers is also an encouragement to the participants efforts and contribution to Kenya’s GDP and Africa.

World Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry.

Kenya Tourism Board has successfully defended its title as Africa’s Leading Tourist Board as World Travel Awards winners in Africa & Indian Ocean are revealed.  The organisation was among the most successful entrants at the 2014 awards, taking the prize for the third consecutive year, while South African Airways took the trophy for Africa’s Leading Airline.

World Travel Awards President Graham Cook added: “Each of our winners is a deserving champion. They will now move forward to the World Travel Awards Grand Final, which will this year take place in the stunning destination of Marrakech, Morocco. I look forward to welcoming them there.”

“With tourism growing in importance all the time in both Africa and the Indian Ocean, it is an honour to bestow our prizes on some exceptional organisations”.Graham Cook’

The prestigious title of Africa’s Leading Game Reserve Brand was awarded to &Beyond, while voters recognised Mantis Collection as Africa’s Leading Boutique Hotel Brand, and Leopard Beach Resort & Spa, Kenya capturing the award for Africa’s Leading Spa Resort. Other well known winners were

Kenya 2014

Africa’s Leading Tourist Board Kenya Tourism Board
Africa’s Leading Airline – Business Class Kenya Airways
Kenya’s Leading Beach Resort Leopard Beach Resort & Spa
Kenya’s Leading Business Hotel Sarova Panafric
Kenya’s Leading Car Rental Company Avis Kenya
Kenya’s Leading Domestic Safari Carrier AirKenya
Kenya’s Leading Hotel The Sarova Stanley
Kenya’s Leading Hotel Brand Sarova Hotels, Resorts and Game Lodges
Kenya’s Leading Hotel Suite Presidential Suite @ Villa Rosa Kempinski Nairobi
Kenya’s Leading Inbound Tour Operator Twiga Tours
Kenya’s Leading Resort Leopard Beach Resort & Spa
Kenya’s Leading Safari Camp Brand Heritage Hotels
Kenya’s Leading Safari Lodge Ol Tukai Lodge
Kenya’s Leading Spa Resort Enashipai Resort and Spa
Kenya’s Leading Tented Safari Camp Encounter Mara
Kenya’s Leading Travel Agency Carlson Wagonlit Travel
Kenya’s Leading Travel Management Company Carlson Wagonlit Travel
Africa’s Leading Eco Hotel Sarova Whitesands Beach Resort & Spa, Kenya
Africa’s Leading Eco-Lodge Sarova Shaba Game Lodge
Africa’s Leading Beach Destination Diani Beach, Kenya

World Travel Awards celebrates its 22nd anniversary in 2015

Winners  will now move forward to the World Travel Awards Grand Final, which will this year take place in the stunning destination of Marrakech, Morocco.

Are you in Hospitality You Can enroll your company see  http://www.worldtravelawards.com/nominate .

4 days left.

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Seven Generations Management congratulates year 2014 Winners and nominees, Tourism growth in Kenya and East Africa is our responsibility for future generations, lets make the best at every opportunity. Lets promote tourism in Kenya and other East Africa regions :

Kenya & East Africa Vote Today Hotels, Airlines, Travel  http://www.worldtravelawards.com/vote

03 Mar 2015
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Hotel Mystery Shopper

Hotel Mystery Shopper

March 3, 2015 | Comments Closed | , , , , , , , ,

“Where & What is The Problem???”

Seven Generation Hotel Consultants Kenya, is among the only Hotel Consultant Service Provider, is providing this unique Hotel/restaurant Mystery Shopper Service in Kenya. Our mystery shopper approach of audit is one of the few mystery shopping services in Kenya and East Africa today, designed for Hotels, Restaurant, Guest Houses & Service apartment establishments.

The Guest and most importantly the ‘Happy Guest’ is the key to opening and operating a successful Hotel and Restaurant establishment, it is therefore imperative to regard highly their perspective and experience.  It’s important to note that, it’s easier to retain an existing Guest than to try and win a new Guest. Unfortunately a dissatisfied Guest walks away and tells others about the bad service they experienced whereas a satisfied Guest becomes loyal and his mention to anyone is more influential than your marketing efforts as the guests word of a personal experience is taken more seriously, than your marketing efforts, this is true of hotels or restaurants that rank highly on Guest personal review sites such as Trip advisors in comparison with those with low ranking due to negative reviews.

As Hospitality Specialists in Kenya, we understand the guest needs and as well your primary purpose as the investor.

Apart from our expertise, we have the great advantage of understanding the current and ever changing market as a Hotel and Restaurant Management Company based in Kenya and East Africa.

 

We consult with the client to assist in accurately making the right changes to improve and ultimately exceed guest expectations in his/her Hotel or Restaurant.

We are glad to be of service in Kenya and East Africa providing Hotels and Restaurants’ the unique consultant services, the motivation being ensuring that our clients business meets and or exceeds the Guests expectations and that we create Moments of truth that wow our Guests.

“Build Lasting Relationships with Your Guests – Bring in The Experts”

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02 Mar 2015
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“Discover the Market Gap & Profit”

“Discover the Market Gap & Profit”

March 2, 2015 | Comments Closed | , , , , ,

Hotel operators “take advantage” from an array of consultancy services in Kenya and East Africa; Hospitality Business Development & Hotel Pre-opening services made available by Seven Generations Management.  The Hotel Consultants have previous hands on experience in Hotel Pre-openings, in Kenya, and other East Africa from five star hotels to budget hotels.

Hospitality Business Development & Hotel Pre-opening services are focused in ensuring that the business asset value is realized from the onset and also ensuring the same is achieved from existing hotels, restaurants, Guest houses or apartments.  Our professional consultancy services is customized to the particular investment size, to provide investors with sound, reliable  and precise direction into hotel or Restaurant requirements from onset, start-up and daily operations towards consistent and sustainable business growth.

Hotel expert assistance is vitally important, it saves you a sizable amount of money that would have been wasted or channeled wrongly, in various parts of the business, and also, positions your business at an advantage.  As Hotel experts we ensure that the highest business potential is reached, with cost savings, allowing you to focus funds in the right areas, e.g. well-structured sales & marketing, online reputation, revenue distribution systems, employee development or towards additional money generating sources, that you may have overlooked, or as well  re-direct the existing business concept. This therefore, keeps you at an advantage of taking a bigger Market Share and keeps you ahead of other market players. Your success is therefore our priority.

Your Hospitality Business success is dependent on the Right People, and Right processes to expect maximum regular profits.  Our Hotel Consultant services in Kenya are available for Hotels, Restaurants, Guest Houses, or Serviced Apartments in Nairobi, Nakuru, Naivasha, Thika, Nyeri, Mombasa, Machakos, Eldoret, Kisumu surrounding towns & other East Africa region.

Our seasoned Hotel consultants, will work with you beginning with Concept Development, do a feasibility study, and as well connect you with established architects, quantity surveyors and interior designers to ensure that the hotel/ restaurant/ coffee shop design is unique and captures the intended theme. Our Pre-opening services covers developing a pre-opening plan and budget, personnel recruiting and training, sales and advertising, purchasing, and establishing an account system and controls.  These services are designed for both newly developed hotels and existing properties.

Don’t Settle Enjoy a bigger Market Share with US’ champagne 01

For a complete list of services visit http://sevengenerations.co.ke/our-services/

 

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25 Feb 2015
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Hotel Towel thieves “Warning – Time UP”

Hotel Towel thieves “Warning – Time UP”

February 25, 2015 | Comments Closed | , , , , ,

Towel thieves targeted in hi-tech clampdown

Hotels are deploying new technology to combat one of the menaces of the hospitality industry – the towel thief.

There’s something utterly delicious about hotel beds… and towels… and robes. They’re so decadently fluffy and epically cozy, we’d totally steal them if we could.

And much of the time, we do. Towels are among the most-stolen items in hotels, The Telegraph reports. We could’ve guessed that.

But we never would’ve guessed that hotels can tell when you’ve stolen a towel (or robe or duvet cover for that matter). It’s all thanks to a tiny, M&M-sized tracking device that thousands of hotels have embedded in their linens — a device that lets them know where their towels, robes and bedsheets are at all times.

The main service they use is Linen Technology Tracking, which provides the chips to some 2,000 hotels around the country, according to its executive VP William Serbin. The company’s initial goal was to let hotels track which linens had made it from the hotel to the cleaners and back again, but the chips have also proven handy for keeping tabs on stolen goods that guests think have slipped out unnoticed.

“One hotel uses the chips to monitor the elevator banks,” Serbin told The Huffington Post. “Any time one of their towels passes through the elevator bay, Housekeeping gets an alert.”

While he says the hotel in question doesn’t charge guests for lifting towels or robes (he can’t say which hotels have his trackers installed, but we’ve found the name of at least one that does), hotels that use Linen Tracking do know precisely how many linens have been stolen each month. The average hotel loses 10 to 20 percent of its linens per month — mostly to wear and tear, Serbin says. Two percent of linens that go missing are stolen, he estimates.

His company’s chips send signals to antennae at the hotel’s entrance or exit, letting owners know if a linen has left the property — they do not tell hoteliers the exact coordinates of a missing towel or robe.

… And for that, hotel thieves everywhere are thankful.

The US company which patented the technology said one hotel in Hawaii which introduced the tags last summer had seen towel theft tumble from 4,000 a month to just 750, saving more than £9,000 a month.