Hotel News Kenya: Happy Trends
As hotel consultants Kenya, we have had the opportunity to work and stay in several hotels. Although some hotels and resorts have done well the guest entertainment, many have missed easy opportunities to bring that spark of happiness to hotel guests during their stay. The selfie trend is one of such happy ‘spark’ that is now world phenomenon, President Barak Obama has his own selfie stick! Many Hotels in European countries, have taken advantage of this current happy moment trend, to Lure guests through competition’s, You could win a free night stay and or free food. All the Guest needs to do is; Simply pose, smile and tag the hotel. This in-turn greatly boosts their marketing and guest customer reviews; a smart way, turning their guests to brand ambassadors. Some hotels have taken the trend personally and have a selfie stick ready at check in, ready to Snap, not only do they get their guests smiling on Arrival but create that human interaction between their guests and staff, creating a cheerful mood. Some even have a special selfie corner section to Selfie pics. One hotel recently posted that they are “Apparently we are the first instagram hotel” Make your Guests happy, they want more than just a good room and great food”
Hotel Industry News Kenya: Secret Camera Investigation: Hotels Dirty Secrets!
As Hotel Consultants in Kenya, and with industry and with several years experience, we have seen afew wrongful staff practices, brought about by lack of service standards of operation or the absence of it. Most HOD’s are busy meeting targets and can hardly train their staff or follow up. With easy to use service standards of operations, and with the right understanding being instilled, service can surely be exeptional even when no one is looking. Well if you this makes you believe it, see this video, and think about what would happen if your hotel was exposed this way or as a guest you at one time used the room glasses, which you certainly did! Hotels Dirty Secrets: Did you use your Hotel room Glasses, Well a video here shows a secret camera investigations into hotel rooms, sadly even some of the most common brands are captured. The glasses are simply rinsed out, using dirty linen, one housekeeper even uses gloves she just used when cleaning the toilet, the cleaning detergent used in each says on it “DO NOT DRINK” well most likely the fluid’s purpose is for surfaces. Well as you watch the video, it clearly disturbing. Well such bad press is unnecessary if we do what we are supposed to. View the Video Below https://youtu.be/kLssaWxipN8 As Hotelier’s lets emphasize on our best practices including have regular training’s, its our responsibility to ensure that the best service standards are maintained, we owe it to our esteemed guests. Click here to see how you can build your employee capabilities WE CAN HELP
“Discover the Market Gap & Profit”
Hotel operators “take advantage” from an array of consultancy services in Kenya and East Africa; Hospitality Business Development & Hotel Pre-opening services made available by Seven Generations Management. The Hotel Consultants have previous hands on experience in Hotel Pre-openings, in Kenya, and other East Africa from five star hotels to budget hotels. Hospitality Business Development & Hotel Pre-opening services are focused in ensuring that the business asset value is realized from the onset and also ensuring the same is achieved from existing hotels, restaurants, Guest houses or apartments. Our professional consultancy services is customized to the particular investment size, to provide investors with sound, reliable and precise direction into hotel or Restaurant requirements from onset, start-up and daily operations towards consistent and sustainable business growth. Hotel expert assistance is vitally important, it saves you a sizable amount of money that would have been wasted or channeled wrongly, in various parts of the business, and also, positions your business at an advantage. As Hotel experts we ensure that the highest business potential is reached, with cost savings, allowing you to focus funds in the right areas, e.g. well-structured sales & marketing, online reputation, revenue distribution systems, employee development or towards additional money generating sources, that you may have overlooked, or as well re-direct the existing business concept. This therefore, keeps you at an advantage of taking a bigger Market Share and keeps you ahead of other market players. Your success is therefore our priority. Your Hospitality Business success is dependent on the Right People, and Right processes to expect maximum regular profits. Our Hotel Consultant services in Kenya are available for Hotels, Restaurants, Guest Houses, or Serviced Apartments in Nairobi, Nakuru, Naivasha, Thika, Nyeri, Mombasa, Machakos, Eldoret, Kisumu surrounding towns & other East Africa region. Our seasoned Hotel consultants, will work with you beginning with Concept Development, do a feasibility study, and as well connect you with established architects, quantity surveyors and interior designers to ensure that the hotel/ restaurant/ coffee shop design is unique and captures the intended theme. Our Pre-opening services covers developing a pre-opening plan and budget, personnel recruiting and training, sales and advertising, purchasing, and establishing an account system and controls. These services are designed for both newly developed hotels and existing properties. Don’t Settle Enjoy a bigger Market Share with US’ For a complete list of services visit https://sevengenerations.co.ke/our-services/
Hotel Towel thieves “Warning – Time UP”
Towel thieves targeted in hi-tech clampdown Hotels are deploying new technology to combat one of the menaces of the hospitality industry – the towel thief. There’s something utterly delicious about hotel beds… and towels… and robes. They’re so decadently fluffy and epically cozy, we’d totally steal them if we could. And much of the time, we do. Towels are among the most-stolen items in hotels, The Telegraph reports. We could’ve guessed that. But we never would’ve guessed that hotels can tell when you’ve stolen a towel (or robe or duvet cover for that matter). It’s all thanks to a tiny, M&M-sized tracking device that thousands of hotels have embedded in their linens — a device that lets them know where their towels, robes and bedsheets are at all times. The main service they use is Linen Technology Tracking, which provides the chips to some 2,000 hotels around the country, according to its executive VP William Serbin. The company’s initial goal was to let hotels track which linens had made it from the hotel to the cleaners and back again, but the chips have also proven handy for keeping tabs on stolen goods that guests think have slipped out unnoticed. “One hotel uses the chips to monitor the elevator banks,” Serbin told The Huffington Post. “Any time one of their towels passes through the elevator bay, Housekeeping gets an alert.” While he says the hotel in question doesn’t charge guests for lifting towels or robes (he can’t say which hotels have his trackers installed, but we’ve found the name of at least one that does), hotels that use Linen Tracking do know precisely how many linens have been stolen each month. The average hotel loses 10 to 20 percent of its linens per month — mostly to wear and tear, Serbin says. Two percent of linens that go missing are stolen, he estimates. His company’s chips send signals to antennae at the hotel’s entrance or exit, letting owners know if a linen has left the property — they do not tell hoteliers the exact coordinates of a missing towel or robe. … And for that, hotel thieves everywhere are thankful. The US company which patented the technology said one hotel in Hawaii which introduced the tags last summer had seen towel theft tumble from 4,000 a month to just 750, saving more than £9,000 a month.