Hotel News Kenya: Happy Trends
As hotel consultants Kenya, we have had the opportunity to work and stay in several hotels. Although some hotels and resorts have done well the guest entertainment, many have missed easy opportunities to bring that spark of happiness to hotel guests during their stay. The selfie trend is one of such happy ‘spark’ that is now world phenomenon, President Barak Obama has his own selfie stick! Many Hotels in European countries, have taken advantage of this current happy moment trend, to Lure guests through competition’s, You could win a free night stay and or free food. All the Guest needs to do is; Simply pose, smile and tag the hotel. This in-turn greatly boosts their marketing and guest customer reviews; a smart way, turning their guests to brand ambassadors. Some hotels have taken the trend personally and have a selfie stick ready at check in, ready to Snap, not only do they get their guests smiling on Arrival but create that human interaction between their guests and staff, creating a cheerful mood. Some even have a special selfie corner section to Selfie pics. One hotel recently posted that they are “Apparently we are the first instagram hotel” Make your Guests happy, they want more than just a good room and great food”
Hotel Industry News Kenya: Secret Camera Investigation: Hotels Dirty Secrets!
As Hotel Consultants in Kenya, and with industry and with several years experience, we have seen afew wrongful staff practices, brought about by lack of service standards of operation or the absence of it. Most HOD’s are busy meeting targets and can hardly train their staff or follow up. With easy to use service standards of operations, and with the right understanding being instilled, service can surely be exeptional even when no one is looking. Well if you this makes you believe it, see this video, and think about what would happen if your hotel was exposed this way or as a guest you at one time used the room glasses, which you certainly did! Hotels Dirty Secrets: Did you use your Hotel room Glasses, Well a video here shows a secret camera investigations into hotel rooms, sadly even some of the most common brands are captured. The glasses are simply rinsed out, using dirty linen, one housekeeper even uses gloves she just used when cleaning the toilet, the cleaning detergent used in each says on it “DO NOT DRINK” well most likely the fluid’s purpose is for surfaces. Well as you watch the video, it clearly disturbing. Well such bad press is unnecessary if we do what we are supposed to. View the Video Below https://youtu.be/kLssaWxipN8 As Hotelier’s lets emphasize on our best practices including have regular training’s, its our responsibility to ensure that the best service standards are maintained, we owe it to our esteemed guests. Click here to see how you can build your employee capabilities WE CAN HELP
Referral Program
Point & Make Money – Easy The HOTEL Industry is booming more so in East Africa, than anywhere else in Africa, experts believe that the industry will continue growing rapidly for several years. With this fact, hotels, restaurants, guest houses, serviced apartments are springing up everywhere around us, the unfortunate reality is that many are put up and run without expert knowledge or advice, resulting to a variety of issues from excessive costs, unhappy guests, unhappy staff, slow business or none, bottom line losses, therefore most are shut prematurely, sold or are leased even at the center of a viable market. Many can be ‘turned around’ Profitably and Made the ’Local Hero’ . We can help, From Start Up, to Management as well as a Turn around & Positioning management. “You can MAKE MONEY from any stage as a referral PARTNER.” Seven Generations Management is has newly introduced a referral program that will benefit you, with some EXTRA CASH . How does It work? You can refer us to an owner of a {Hotel, Restaurant, Guest House, Serviced Apartment} OR point us to the right person for ; Consultancy Services, or Hotel Management services and simply earn. Earnings Make Money Easily- Just Point Consultancy Services = 10% Share of Net profit Hotel Management = share 1 of % lump sum Or share 10% Net profit Earnings monthly no task input, Or 20% Net Profit Monthly with a shared role. “THE % SHARE $$ WILL SURPRISE YOU” OFFER VALID FOR A LIMITED TIME PERIOD TERMS & CONDITIONS APPLY For a downloadable format to share click here