As Hotel Consultants in Kenya, and with industry and with several years experience, we have seen afew wrongful staff practices, brought about by lack of service standards of operation or the absence of it. Most HOD’s are busy meeting targets and can hardly train their staff or follow up. With easy to use service standards of operations, and with the right understanding being instilled, service can surely be exeptional even when no one is looking.
Well if you this makes you believe it, see this video, and think about what would happen if your hotel was exposed this way […]
Embracing Tourism Growth Kenya Agenda, is our responsibility and recognizing great performers is also an encouragement to the participants efforts and contribution to Kenya’s GDP and Africa.
World Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry.
Kenya Tourism Board has successfully defended its title as Africa’s Leading Tourist Board as World Travel Awards winners in Africa & Indian Ocean are revealed. The organisation was among the most successful entrants at the 2014 awards, taking the prize for the third consecutive year, while South African Airways took the […]
“Where & What is The Problem???”
Seven Generation Hotel Consultants Kenya, is among the only Hotel Consultant Service Provider, is providing this unique Hotel/restaurant Mystery Shopper Service in Kenya. Our mystery shopper approach of audit is one of the few mystery shopping services in Kenya and East Africa today, designed for Hotels, Restaurant, Guest Houses & Service apartment establishments.
The Guest and most importantly the ‘Happy Guest’ is the key to opening and operating a successful Hotel and Restaurant establishment, it is therefore imperative to regard highly their perspective and experience. It’s important to note that, it’s […]
Towel thieves targeted in hi-tech clampdown
Hotels are deploying new technology to combat one of the menaces of the hospitality industry – the towel thief.
There’s something utterly delicious about hotel beds… and towels… and robes. They’re so decadently fluffy and epically cozy, we’d totally steal them if we could.
And much of the time, we do. Towels are among the most-stolen items in hotels, The Telegraph reports. We could’ve guessed that.
But we never would’ve guessed that hotels can tell when you’ve stolen […]