Hotel Industry News Kenya: Secret Camera Investigation: Hotels Dirty Secrets!
As Hotel Consultants in Kenya, and with industry and with several years experience, we have seen afew wrongful staff practices, brought about by lack of service standards of operation or the absence of it. Most HOD’s are busy meeting targets and can hardly train their staff or follow up. With easy to use service standards of operations, and with the right understanding being instilled, service can surely be exeptional even when no one is looking. Well if you this makes you believe it, see this video, and think about what would happen if your hotel was exposed this way or as a guest you at one time used the room glasses, which you certainly did! Hotels Dirty Secrets: Did you use your Hotel room Glasses, Well a video here shows a secret camera investigations into hotel rooms, sadly even some of the most common brands are captured. The glasses are simply rinsed out, using dirty linen, one housekeeper even uses gloves she just used when cleaning the toilet, the cleaning detergent used in each says on it “DO NOT DRINK” well most likely the fluid’s purpose is for surfaces. Well as you watch the video, it clearly disturbing. Well such bad press is unnecessary if we do what we are supposed to. View the Video Below https://youtu.be/kLssaWxipN8 As Hotelier’s lets emphasize on our best practices including have regular training’s, its our responsibility to ensure that the best service standards are maintained, we owe it to our esteemed guests. Click here to see how you can build your employee capabilities WE CAN HELP
Tourism & Hotel Industry News Kenya: World Travel Awards
Embracing Tourism Growth Kenya Agenda, is our responsibility and recognizing great performers is also an encouragement to the participants efforts and contribution to Kenya’s GDP and Africa. World Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry. Kenya Tourism Board has successfully defended its title as Africa’s Leading Tourist Board as World Travel Awards winners in Africa & Indian Ocean are revealed. The organisation was among the most successful entrants at the 2014 awards, taking the prize for the third consecutive year, while South African Airways took the trophy for Africa’s Leading Airline. World Travel Awards President Graham Cook added: “Each of our winners is a deserving champion. They will now move forward to the World Travel Awards Grand Final, which will this year take place in the stunning destination of Marrakech, Morocco. I look forward to welcoming them there.” “With tourism growing in importance all the time in both Africa and the Indian Ocean, it is an honour to bestow our prizes on some exceptional organisations”.Graham Cook’ The prestigious title of Africa’s Leading Game Reserve Brand was awarded to &Beyond, while voters recognised Mantis Collection as Africa’s Leading Boutique Hotel Brand, and Leopard Beach Resort & Spa, Kenya capturing the award for Africa’s Leading Spa Resort. Other well known winners were Kenya 2014 Africa’s Leading Tourist Board Kenya Tourism Board Africa’s Leading Airline – Business Class Kenya Airways Kenya’s Leading Beach Resort Leopard Beach Resort & Spa Kenya’s Leading Business Hotel Sarova Panafric Kenya’s Leading Car Rental Company Avis Kenya Kenya’s Leading Domestic Safari Carrier AirKenya Kenya’s Leading Hotel The Sarova Stanley Kenya’s Leading Hotel Brand Sarova Hotels, Resorts and Game Lodges Kenya’s Leading Hotel Suite Presidential Suite @ Villa Rosa Kempinski Nairobi Kenya’s Leading Inbound Tour Operator Twiga Tours Kenya’s Leading Resort Leopard Beach Resort & Spa Kenya’s Leading Safari Camp Brand Heritage Hotels Kenya’s Leading Safari Lodge Ol Tukai Lodge Kenya’s Leading Spa Resort Enashipai Resort and Spa Kenya’s Leading Tented Safari Camp Encounter Mara Kenya’s Leading Travel Agency Carlson Wagonlit Travel Kenya’s Leading Travel Management Company Carlson Wagonlit Travel Africa’s Leading Eco Hotel Sarova Whitesands Beach Resort & Spa, Kenya Africa’s Leading Eco-Lodge Sarova Shaba Game Lodge Africa’s Leading Beach Destination Diani Beach, Kenya World Travel Awards celebrates its 22nd anniversary in 2015 Winners will now move forward to the World Travel Awards Grand Final, which will this year take place in the stunning destination of Marrakech, Morocco. Are you in Hospitality You Can enroll your company see http://www.worldtravelawards.com/nominate . 4 days left. Seven Generations Management congratulates year 2014 Winners and nominees, Tourism growth in Kenya and East Africa is our responsibility for future generations, lets make the best at every opportunity. Lets promote tourism in Kenya and other East Africa regions : Kenya & East Africa Vote Today Hotels, Airlines, Travel http://www.worldtravelawards.com/vote
Hotel Mystery Shopper
“Where & What is The Problem???” Seven Generation Hotel Consultants Kenya, is among the only Hotel Consultant Service Provider, is providing this unique Hotel/restaurant Mystery Shopper Service in Kenya. Our mystery shopper approach of audit is one of the few mystery shopping services in Kenya and East Africa today, designed for Hotels, Restaurant, Guest Houses & Service apartment establishments. The Guest and most importantly the ‘Happy Guest’ is the key to opening and operating a successful Hotel and Restaurant establishment, it is therefore imperative to regard highly their perspective and experience. It’s important to note that, it’s easier to retain an existing Guest than to try and win a new Guest. Unfortunately a dissatisfied Guest walks away and tells others about the bad service they experienced whereas a satisfied Guest becomes loyal and his mention to anyone is more influential than your marketing efforts as the guests word of a personal experience is taken more seriously, than your marketing efforts, this is true of hotels or restaurants that rank highly on Guest personal review sites such as Trip advisors in comparison with those with low ranking due to negative reviews. As Hospitality Specialists in Kenya, we understand the guest needs and as well your primary purpose as the investor. Apart from our expertise, we have the great advantage of understanding the current and ever changing market as a Hotel and Restaurant Management Company based in Kenya and East Africa. We consult with the client to assist in accurately making the right changes to improve and ultimately exceed guest expectations in his/her Hotel or Restaurant. We are glad to be of service in Kenya and East Africa providing Hotels and Restaurants’ the unique consultant services, the motivation being ensuring that our clients business meets and or exceeds the Guests expectations and that we create Moments of truth that wow our Guests. “Build Lasting Relationships with Your Guests – Bring in The Experts”
Hotel Towel thieves “Warning – Time UP”
Towel thieves targeted in hi-tech clampdown Hotels are deploying new technology to combat one of the menaces of the hospitality industry – the towel thief. There’s something utterly delicious about hotel beds… and towels… and robes. They’re so decadently fluffy and epically cozy, we’d totally steal them if we could. And much of the time, we do. Towels are among the most-stolen items in hotels, The Telegraph reports. We could’ve guessed that. But we never would’ve guessed that hotels can tell when you’ve stolen a towel (or robe or duvet cover for that matter). It’s all thanks to a tiny, M&M-sized tracking device that thousands of hotels have embedded in their linens — a device that lets them know where their towels, robes and bedsheets are at all times. The main service they use is Linen Technology Tracking, which provides the chips to some 2,000 hotels around the country, according to its executive VP William Serbin. The company’s initial goal was to let hotels track which linens had made it from the hotel to the cleaners and back again, but the chips have also proven handy for keeping tabs on stolen goods that guests think have slipped out unnoticed. “One hotel uses the chips to monitor the elevator banks,” Serbin told The Huffington Post. “Any time one of their towels passes through the elevator bay, Housekeeping gets an alert.” While he says the hotel in question doesn’t charge guests for lifting towels or robes (he can’t say which hotels have his trackers installed, but we’ve found the name of at least one that does), hotels that use Linen Tracking do know precisely how many linens have been stolen each month. The average hotel loses 10 to 20 percent of its linens per month — mostly to wear and tear, Serbin says. Two percent of linens that go missing are stolen, he estimates. His company’s chips send signals to antennae at the hotel’s entrance or exit, letting owners know if a linen has left the property — they do not tell hoteliers the exact coordinates of a missing towel or robe. … And for that, hotel thieves everywhere are thankful. The US company which patented the technology said one hotel in Hawaii which introduced the tags last summer had seen towel theft tumble from 4,000 a month to just 750, saving more than £9,000 a month.